CSX by Crédit Suisse review
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CSX by Crédit Suisse is a Swiss neobank that allows Swiss residents to open a mobile bank account and benefit from the services offered by the bank using a mobile application.
It includes a free Debit Mastercard.
The opening of the bank account is fast and easy, with identity verification done within the app.
CSX by Crédit Suisse review – A free bank account in CHF with Crédit Suisse
Crédit Suisse has launched its Neobank in Switzerland: CSX
The account is only available in CHF
Here is a summary of the CSX offer:
- Free bank account in CHF
- Free Debit MasterCard
- Premium account from 3.95 CHF
CSX also offers a bank account for teenagers and young adults from 12 to 25 – CSX Young. It includes free cash withdrawals at any ATM in Switerland.
We have tested the CSX app for you and compared features and pricing.back to menu ↑
Bank account opening with CSX by Crédit Suisse – 7/10
Yuh Bank allows you to open a free mobile bank account from your smartphone.
What are the CSX bank account requirements
- Be at least 12 years old (15 years with Zak)
- Be a Swiss resident
- Have a smartphone compatible with the app
- No need to provide proof of revenue
- No minimum deposit
- No minimum balance
CSX inherits the security standards and reputation of Crédit Suisse. You can use this bank account to receive your salaries and make bank transfers in Switzerland or to your Revolut card.
How to open a bank account with CSX by Crédit Suisse
To open an account with CSX you just need to follow these steps:
- Download the Yuh app from the App Store or Google Play
- Answers the usual questions
- Verify your votre identity through the app (CSX use Swisscom for the verification service)
- It’s done! Your CSX account is opened
In practice, it can take from 15 minutes to 5 days to open your bank account with CSX!
15 minutes when everything goes smoothly, which happens most of the time.
5 days is the CSX app has a bug, which happened to us! The app didn’t login as expected after the video call, so we had to call customer service and it took them a few days to escalate the issue properly and fix it.
Also note that you can verify your identity only Monday to Friday form 8:00 to 22:00.
Here are the steps of the account opening process with CSX by Crédit Suisse:
#1 Read the welcome message
#1 Accept the CSX bank account requirements
#3 Start the ID verification process
CSX won’t ask for paper documents. But if you’re not a Swiss national, the Swisscom agent will check you B permit (or C).
In practice, you may have to wait 5 to 10 minutes before a Swisscom agent takes the video call, but once the verification is done your account is opened immediately!
The CSX Bank account allows you to make all standard transactions (bank transfer, direct debit, etc.) like with any Swiss bank account.
The MasterCard Debit card is free and – as usual in Switzerland – your receive 2 letters: 1 for the card and 1 for the PIN code. But wait, there is more: you will also receive 1 letter for the 3D secure PIN code and 1 letter for SecureSign.
Crédit Suisse made the opening process fast and simple, providing a similar experience to leading neobanks such as N26. But the CSX app reminds us a lot of the Crédit Suisse app. You receive the same letter and the customer service phone number is the same: 0848 880 842
Our opinion on the bank account opening with CSX by Crédit Suisse
- Quick opening process completed in 20 minutes (including at least 10 minutes waiting)
- No revenue requirement
- Swiss neobank
- Account in CHF
- The Swisscom integration could be better
- Some bugs may happen during the opening process
- Too many mails
We like the quick opening process (when it works as expected), but we would like a single welcome letter with the Debit Card and a better packinging. -3 pointsThe CSX opening process gets an 8/10 back to menu ↑
Usabilitsy of the CSX app – 7/10
CSX is the neobank of Crédit Suisse and that influenced a lot the design of the mobile application!
The user interface is not as quick and as intuitive as N26 and Revolut. There is no visual transition between pages, it’s lacking of “polish” and reminds a bit of Zak.
Despite some usability issues, the application is easy to use. Menus are well organised and key features are accessible in one click.
We remove 3 points because the experience is behind N26 or Revolut.It’s a 7/10 for the Zak app usability back to menu ↑
CSX app features – 8/10
As a neobank, CSX offers most services directly within the mobile application:
- Access your payments history
- Make new payments
- Scan Swiss invoices
- Block your card
- Set card limits
- Allow countries
- Change your plan
- Update your phone number
- Manage push notifications
- Use TWINT
But some features are not yet available:
- Freeze the card, like with N26 or Revolut
- Create and share spaces
- Change the card PIN code
- Change your personal details
- Contact the customer service by Chat
The feature to scan QR codes or Swiss invoice is very handy. Which is a significant difference compared to Revolut.
Similar to Yapeal. you can also choose your personalised IBAN (there is 2 CHF setup fee).
Not enough card settings
If you forgot your card PIN number, you must ask for a new one that will be sent by mail.
While essential features are available, the app is lacking comfort options.It’s a 7/10 for the CSX app features back to menu ↑
CSX Credit Card – 8/10
CSX offers a free Debit MasterCard.
It comes as white for the basic plan and black for the Premium plan:
The MasterCard is very good for travelling, but is not yet compatible with Apple Pay, Google Pay et Samsung Pay.CSX getsan 8/10 for the card back to menu ↑
CSX by Crédit Suisse plans & pricing – 8/10
The CSX Basic plan is free and includes a free Debit MasterCard. CSX Premium costs 3.95 CHF per month and includes free cash withdrawals at any Crédit Suisse ATM.CSX being a neobank based in Switzerland, fees are displayed in CHF
Le paquet Basic plan with a White Debit Mastercard is free
The Premium plan with a Black Debit Mastercard costs 3.95 CHF/month and is billed per quarter. Which seems more competitive than Premium Zak Premium that costs 8 CHF/month, but if you plan to upgrade to get unlimited cash withdrawals are any ATM, Zak Premium is the better option.
CSX MasterCard fees
Cash withdrawals in Switzerland in CHF
At Crédit Suisse ATM:
- 2 CHF / cash withdrawal with the Basic plan
- Free with Premium plan
At any other ATM:
- 2 CHF / cash withdrawal
At ATM abroard
- 4.75 CHF plus 0.25% of the transaction amount
CSX takes a 20 CHF if you need to replace your card
Payments and cash withdrawals in foreign currencies
Transactions’ speed – 9/10
A wire transfer from a Swiss bank to another Swiss bank is instant, it usually takes a few seconds before showing up on the beneficiary account.
CSX is lacking some instant transfer feature like “Beam” (N26) that allows users to pay another N26 accounts in seconds.This is a 9/10 for transactions’ speed back to menu ↑
Service clients CSX – 8/10
Unlike N26, CSX does not offer Livechat support, but a chatbot and premium-rate phone number opened Monday to Friday from 8:00 to 18:00.
You get the same customer service as other Crédit Suisse customers.
The phone support is very good and support agents pick up the phone very quickly.
With N26, you also get quick access to a LiveChat support agent during a wide time range (until 23:00). The N26 virtual assistant gets you to wait for a minute or so, the time that a human takes over the conversation.
We believe that CSX should take example on N26 and offer in-app Livechat support.It’s an 8/10 for customer service back to menu ↑
Which plan is best: CSX Basic or CSX Premium?
If you withdraw cash frequently, you might be interested with the Premium plan, but that only applies to Crédit Suisse ATM, hence a very limited benefit.
Other avantages (cinema ticket for 15 CHF, 20% discount on streaming) are not significant, CSX Basic is clearly the best option.
Specification: CSX by Crédit Suisse review